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Cooperative Agreement to a USA Nonprofit, Agency, IHE, or Hospital to Operate a Nationwide Alzheimer's Counseling and Information Service

The Alzheimer's Call Center


GrantWatch ID#

Funding Source
U.S. Department of Health and Human Services (HHS) - Administration for Community Living (ACL)
Administration on Aging (AoG)
CFDA Number: 93.470
Funding or PIN Number: HHS-2023-ACL-AOA-ADCC-0018
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Geographic Focus

Important Dates
Deadline: 07/07/23 11:59 PM ET Save

Grant Description
Cooperative agreement to a USA nonprofit, government agency, IHE, CBO, hospital, faith-based organization, or tribal organization to operate a nationwide counseling and information service for individuals affected by Alzheimer’s disease. Required registrations may take several weeks to complete.

To assist persons with Alzheimer’s disease and their caregivers, the Administration on Aging (AoA), an agency within the U.S. Administration for Community Living, has been funding the National Alzheimer’s Call Center (the Call Center) since 2003. AoA will hold a competition for a new cooperative agreement to continue operation of the National Alzheimer’s Call Center (the Call Center). The Call Center will be available to people in 56 states and territories, 24 hours a day, 7 days a week, 365 days a year to provide information and referral, expert advice and care consultation nationwide regarding Alzheimer’s disease and related dementias (ADRD).

The purpose of the Call Center is to improve the quality of life of people with ADRD and their family caregivers through a network of information specialists and care consultants who provide personalized information, referral, support, consultation and crisis intervention via a variety of methods. The Call Center responds to approximately 250,000 contacts annually.

This new program announcement seeks to advance the Call Center to better serve persons with ADRD and those who care for them. ACL is interested in continuing operation of the call center with a concentration on the following objectives:

  • Increasing outreach efforts to raise awareness of the Call Center, website, and other resources available to assist persons with ADRD and their caregivers.
  • Developing targeted initiatives that ensure that underserved and diverse populations have access to the call center and the education resources.
  • Exploring collaborations and partnerships with Federal, public, non-profit, and private entities to ensure the Call Center reaches the broadest population as possible.
  • Ensuring that the Alzheimer’s Call Center is utilizing new and emerging technologies, including social media, to enhance the service experience.
  • Expanding creative education efforts for the Aging Network and other organizations to increase awareness of the Call Center and the education resources available to assist persons with Alzheimer’s disease and their caregivers
  • Develop, and collaborate with as appropriate, activities that support and expand the National Strategy to Support Family Caregivers.

For details about expectations for Call Center Operations, see pages 4-7 of the FOA document below. 


  • Others (see text field entitled "Additional Eligibility Criteria" for clarification)

Additional Eligibility Criteria
Eligible Applicants: Domestic public or private nonprofit entities including state and local governments, Indian tribal governments and organizations (American Indian/Alaskan Native/Native American), faith-based organizations, community-based organizations, hospitals, and institutions of higher education.

For funding restrictions, see page 21 of the FOA document below.

Pre-Application Information
Due Date for Applications: 07/07/2023

Applications must be submitted electronically via by 11:59 p.m., Eastern Time, by the due date listed.

The registration process can take several days. If your organization is not currently registered, please begin this process immediately.

All applicants must have a UEI and be registered with the System for Award Management (SAM, and maintain an active SAM registration until the application process is complete, and should a grant be made, throughout the life of the award.

Applications that fail to meet the application due date will not be reviewed and will receive no further consideration. You are strongly encouraged to submit your application a minimum of 3-5 days prior to the application closing date. Do not wait until the last day in the event you encounter technical difficulties, either on your end or, with can take up to 48 hours to notify you of a successful submission.

Under this ACL program, ACL will fund no more than 75% of the project’s total cost, which
means the applicant must cover at least 25% of the project’s total cost with non-federal

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Additional Funding Information

Estimated Total Program Funding:


Number of Grants
Expected Number of Awards: 1

Estimated Size of Grant
-Award Ceiling: $2,000,000
-Award Floor: $1,000,000

Term of Contract
Length of Project Period: 60-month project period with five 12-month budget periods

The anticipated project period start date for this announcement is: 09/01/2023.

Contact Information
Sherri Clark
Program Specialist
Phone: 202 795-7327

Sean Lewis
Phone: 202 795-7384
Office: Email -

RFP & Supporting Documents
Full Grant Text RFP

Before starting your grant application, please review the funding source's website listed below for updates / changes / addendums / conferences / LOIs.

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